Frequently Asked Questions

Everything you need to know about shopping with LISA YANG

What is the signature material used in LISA YANG collections?

LISA YANG specializes in premium 100% cashmere. Each piece is crafted using high-quality yarns sourced for their exceptional softness, durability, and natural warmth.

How should I care for my cashmere garments?

To maintain the longevity of your cashmere, we recommend hand washing in cold water with a specialized wool detergent or professional dry cleaning. Always dry flat and never hang cashmere to avoid stretching.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.

What is your international shipping policy?

We offer worldwide shipping via premium couriers. Delivery times typically range from 2-5 business days depending on your location. Shipping costs and duties are calculated at checkout.

How do I process a return or exchange?

You may return unworn items with original tags attached within 14 days of delivery. Please visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.

How can I find my correct size?

Each product page features a detailed size guide. Our collections generally offer a contemporary fit; if you are between sizes or prefer an oversized look, we recommend sizing up.